Ragnaroak customer service — order tracking, cancellations, returns and refunds — is handled by the seller that took your payment, not by this site. Ragnaroake.com is an independent guide, so this page explains which questions go where.
If you have already paid for Ragnaroak, your order lives with the manufacturer’s official store. That is the only party that can look up an order number, tell you where a parcel is, change a shipping address, cancel an order that has not shipped, or issue money back. Your order confirmation email is the fastest route: it comes from the seller and carries the support address and order reference they will ask you for. If you no longer have it, the contact details are published on the official store itself.
We cannot access order records, payment details or shipping systems, and we would not want to — we hold no customer data at all. Sending an order number to us only delays you.
Every Ragnaroak package is sold with a 60-day money-back guarantee on the purchase price. To claim it, contact the seller’s support desk within 60 days of your purchase date, quote your order number, and follow the return instructions they give you. Because the guarantee is attached to the purchase, it can only be claimed with the seller you bought from — a jar bought through a third-party marketplace listing is outside it.
We do not publish one. Any phone number, hours or postal address for the seller has to come from the seller’s own order page or your confirmation email, because those are the only sources we can point to honestly. We will not invent a support line, and you should be wary of any third-party page that publishes one it cannot source.
For anything about the writing itself — a factual correction, a label detail we have transcribed wrongly, a citation that does not resolve, a broken link, or a press or partnership question — write to the editorial address below. Corrections are the messages we most want to receive, and we act on them.
Editorial email: [email protected]
We read every message and aim to respond within one to two business days. Please do not send medical details, payment details or order numbers by email; for medical questions, speak with a qualified health care professional who knows your history.